Every feature, every policy, and every decision at NorthRun is built with the safety of our community in mind — on the road and off it.
Every driver and traveler-courier must verify their government-issued ID before their first trip. No anonymous accounts. No unverified drivers.
Every completed trip generates a public rating. Both passengers and drivers rate each other, creating a transparent trust history visible to everyone.
All active trips are tracked in real time. Rideshare passengers can share their live location link with any trusted contact — family, friends, or colleagues.
All communication between drivers and customers happens inside NorthRun's encrypted chat. Your phone number is never shared until you choose to share it.
Every delivery uses a 4-digit confirmation PIN. Payment only releases when the recipient confirms with their PIN — preventing fraud and wrong deliveries.
Any user can report or block another at any time. Our safety team reviews every report within 24 hours and acts decisively on verified violations.
Highway 63 between Edmonton and Fort McMurray is one of Canada's most demanding drives — extreme winter conditions, wildlife crossings, heavy industrial traffic, and long stretches without services.
NorthRun integrates Alberta 511 road condition data directly into the driver interface, so every traveler sees real-time conditions before and during their trip. Drivers can report delays, weather, and road issues to automatically notify all passengers and customers.
Alberta 511 highway data is pulled automatically. Drivers see current conditions, closures, and weather alerts before every departure.
If a driver reports a delay or road event, all customers and passengers on that trip are instantly notified via push and SMS.
ID-verified users display a badge on their profile. Always know who you're dealing with.
Delivery drivers must photograph items at pickup and dropoff. Both photos are stored and linked to every order.
Dedicated dispute process with evidence review, refund options, and fair resolution within 72 hours.
All payments are held in Stripe escrow until delivery is confirmed. No driver gets paid until you're satisfied.
NorthRun does not provide cargo insurance. We advise senders to declare item value accurately and obtain independent insurance for items over $500. Drivers must hold appropriate coverage for for-hire activities.
Harassment, fraud, and unsafe behavior result in immediate account suspension pending investigation.
Our safety team is available 7 days a week. If you experienced an issue — as a driver, passenger, sender, or buyer — report it and we will follow up within 24 hours.
Contact Safety Team