Terms & Privacy

The legal stuff — written clearly, so you actually understand it.

Last updated: January 1, 2025

Terms of Service

Welcome to NorthRun. By creating an account or using the NorthRun platform (the "Platform"), you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Platform.

These Terms constitute a legally binding agreement between you and NorthRun Technologies Inc. ("NorthRun," "we," "our," or "us"), a company incorporated in Alberta, Canada.

Who We Are

NorthRun is a community-powered platform that connects people who need goods transported or rides arranged along Northern Alberta corridors with drivers and travelers already making those trips. NorthRun is a technology intermediary — we are not a transportation company, courier service, or employer of drivers.

Important: NorthRun connects users with independent contractors. Drivers and traveler-couriers are independent contractors, not employees of NorthRun. NorthRun does not control the means or manner in which they perform services.

Platform Use

Eligibility

You must be at least 18 years old to create a NorthRun account. By registering, you represent that you are 18 or older and that the information you provide is accurate and complete.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at safety@northrun.ca if you suspect unauthorized account access.

Acceptable Use

  • Use the platform only for lawful purposes and in compliance with these Terms.
  • Do not misrepresent yourself, your items, or your intentions on the platform.
  • Do not circumvent platform payments by arranging off-platform transactions with drivers or buyers you met through NorthRun.
  • Do not use the platform to harass, threaten, or harm other users.

Drivers & Traveler-Couriers

Individuals who post trips and accept delivery orders or rideshare bookings ("Drivers" or "Couriers") on NorthRun are independent contractors. By posting a trip and accepting bookings, you agree to:

  • Provide accurate information about your vehicle, capacity, and schedule.
  • Complete accepted orders with reasonable care and in a timely manner.
  • Comply with all applicable Canadian federal and Alberta provincial laws regarding transportation, insurance, and safety.
  • Maintain valid auto insurance. You acknowledge that your personal auto insurance may not cover commercial activities. It is your responsibility to obtain appropriate coverage or a business rider.
  • Not carry prohibited items as defined in these Terms.

NorthRun reserves the right to suspend or terminate driver accounts for violations, poor ratings, or failure to complete accepted bookings without cause.

Payments & Fees

All payments on the Platform are processed through Stripe, Inc. ("Stripe"). By using the Platform, you also agree to Stripe's Terms of Service.

NorthRun charges a platform fee of 17.5% on all completed transactions. This fee is automatically deducted from the payment before disbursement to the driver or seller. The fee is clearly disclosed at checkout.

Payments for delivery orders are held in escrow until the order is confirmed as delivered. Payments are released automatically upon delivery confirmation or after the dispute window expires (48 hours post-delivery), whichever occurs first.

Prohibited Items

The following items may NOT be transported via the NorthRun platform under any circumstances:

  • Controlled substances, narcotics, or illegal drugs
  • Firearms, ammunition, or weapons of any kind
  • Explosives or flammable materials
  • Live animals (excluding service animals with the driver's explicit consent)
  • Human remains or biological hazards
  • Stolen property or counterfeit goods
  • Any item that is illegal to possess, transport, or sell under Canadian federal or Alberta provincial law

Violation of this policy may result in immediate account termination and referral to law enforcement authorities.

Limitation of Liability

NorthRun is a technology platform. To the maximum extent permitted by applicable law, NorthRun shall not be liable for any loss, damage, injury, delay, or inconvenience arising from or related to services provided by drivers or couriers using the platform.

NorthRun's total liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the amount you paid to NorthRun in the 30 days preceding the event giving rise to the claim.

Privacy Policy

NorthRun is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

This Privacy Policy describes what information we collect, how we use it, and your rights regarding your data.

Data We Collect

Information You Provide

  • Account information: name, email, phone number, date of birth
  • Profile information: photo, bio, vehicle details (for drivers)
  • Identity verification documents (government-issued ID — processed by our verification partner, not stored by NorthRun)
  • Payment information (processed and stored by Stripe; NorthRun never stores raw card numbers)
  • Order and trip details: addresses, item descriptions, photos
  • Communications: in-app chat messages, support tickets

Information Collected Automatically

  • GPS location during active trips (with your permission)
  • Device information and IP address
  • App usage data and session information
  • Push notification interaction data

How We Use Your Information

  • To operate and improve the Platform
  • To facilitate connections between users, drivers, and couriers
  • To process payments and prevent fraud
  • To send service notifications (order updates, safety alerts)
  • To respond to disputes and enforce these Terms
  • To comply with legal obligations

We do not sell your personal information to third parties. We share data only with service providers necessary to operate the platform (Stripe, Firebase, Google Maps, Twilio) and only as described in this policy.

Cookies & Tracking

The NorthRun website and app use cookies and similar technologies to improve your experience, maintain sessions, and analyze platform usage. You can control cookie preferences in your browser settings. Disabling cookies may affect certain Platform features.

Your Rights

Under PIPEDA and PIPA, you have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at privacy@northrun.ca. We will respond within 30 days.

For questions about these Terms or our Privacy Policy:

  • Email: legal@northrun.ca
  • Privacy: privacy@northrun.ca
  • Safety: safety@northrun.ca
  • Address: NorthRun Technologies Inc., Fort McMurray, Alberta, Canada