Terms & Privacy

Last updated: May 6, 2026

Terms of Service

Welcome to NorthRun. By creating an account or using the NorthRun platform (the "Platform"), you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Platform.

These Terms constitute a legally binding agreement between you and NorthRun Technologies Inc. ("NorthRun," "we," "our," or "us"), a company incorporated in Alberta, Canada.

Who We Are

NorthRun is a community-powered platform that connects people who need goods transported or rides arranged along Northern Alberta corridors with drivers and travelers already making those trips. NorthRun is a technology intermediary — we are not a transportation company, courier service, or employer of drivers.

Platform Use

Eligibility

You must be at least 18 years old to create a NorthRun account. By registering, you represent that you are 18 or older and that the information you provide is accurate and complete.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at safety@northrun.ca if you suspect unauthorized account access.

Acceptable Use

• Use the platform only for lawful purposes and in compliance with these Terms.
• Do not misrepresent yourself, your items, or your intentions on the platform.
• Do not circumvent platform payments by arranging off-platform transactions with drivers or buyers you met through NorthRun.
• Do not use the platform to harass, threaten, or harm other users.

No Guarantee of Availability

NorthRun does not guarantee the availability of drivers, couriers, or delivery services on any specific date, time, or route. Trip listings are posted independently by users and may be cancelled, modified, or unavailable without notice. NorthRun makes no representations that any particular trip or service will be fulfilled and is not liable for any loss, cost, or inconvenience arising from unavailability of service.

Account Suspension & Termination

NorthRun reserves the right, in its sole discretion, to suspend, restrict, or permanently terminate any user account at any time, for any reason or no reason, with or without prior notice. Reasons may include, but are not limited to, violations of these Terms, complaints from other users, poor ratings, suspected fraudulent activity, inactivity, or business decisions made by NorthRun.

Upon termination, your right to use the Platform immediately ceases. NorthRun is not obligated to retain your account data beyond the period required by applicable law. Funds held in escrow at the time of termination will be disbursed in accordance with our standard dispute resolution process.

You may close your account at any time by contacting support@northrun.ca.

Drivers & Traveler-Couriers

Individuals who post trips and accept delivery orders or rideshare bookings ("Drivers" or "Couriers") on NorthRun are independent contractors. By posting a trip and accepting bookings, you agree to:

• Provide accurate information about your vehicle, capacity, and schedule.
• Complete accepted orders with reasonable care and in a timely manner.
• Comply with all applicable Canadian federal and Alberta provincial laws regarding transportation, insurance, and vehicle safety — including, without limitation, the Alberta Traffic Safety Act, the Motor Vehicle Transport Act, and any applicable municipal bylaws.
• Maintain valid auto insurance at all times. You acknowledge that standard personal auto insurance policies may not cover commercial or fee-for-service activities. It is solely your responsibility to obtain appropriate commercial coverage, a business use endorsement, or a rideshare/delivery rider. NorthRun is not responsible for any insurance gap, claim denial, or coverage dispute.
• Not carry prohibited items as defined in these Terms.
• Ensure your vehicle is in roadworthy condition and that you are properly licensed to operate it.

Payments & Escrow

All payments on the Platform are processed through Stripe, Inc. ("Stripe"), a third-party payment processor. By using the Platform, you also agree to Stripe's Terms of Service and Privacy Policy. NorthRun is not a bank, financial institution, or money services business. The term "escrow" as used on the Platform refers to the temporary holding of funds by Stripe on behalf of both parties, pending transaction confirmation — it is not a regulated escrow arrangement as defined under applicable securities or financial services laws.

NorthRun charges a platform fee of 10% on all completed transactions. This fee is automatically deducted from the payment before disbursement to the driver or seller. The fee is clearly disclosed at checkout.

Funds collected for a delivery or rideshare booking are held by Stripe until the order is confirmed as complete. Funds are released automatically upon delivery confirmation or after the dispute window expires (48 hours post-delivery or post-trip), whichever occurs first. NorthRun does not hold funds directly and is not liable for delays caused by Stripe or applicable payment processing timelines.

GST/HST and Tax Obligations

NorthRun's Platform Fee

NorthRun's platform fee is a taxable supply of services under Canada's Excise Tax Act (RSC 1985, c E-15). Once NorthRun's annual revenue exceeds the $30,000 small supplier threshold, 5% GST is applied to the platform fee portion of each transaction (not the total transaction value). GST is disclosed separately at checkout.

Driver and Courier Tax Obligations

NorthRun drivers and traveler-couriers are independent contractors responsible for their own tax obligations. By the Canada Revenue Agency's (CRA) published position:

• Rideshare drivers are considered to be operating a "taxi business" equivalent under the Excise Tax Act, and must register for GST/HST regardless of annual revenue level. This applies even if your total annual income from NorthRun rideshare is below $30,000.
• Delivery-only drivers must register for GST/HST once their total annual taxable supplies (including all self-employed income) exceed $30,000.
• All NorthRun earnings must be reported as self-employment income on your annual T1 tax return. NorthRun issues annual transaction summaries, but does not issue T4 slips — you are not an employee.

Marketplace Disclaimer

The NorthRun Marketplace is a peer-to-peer listing service. NorthRun does not manufacture, inspect, own, or warrant any items listed for sale on the Marketplace. NorthRun is not a party to any transaction between buyers and sellers and makes no representations regarding the accuracy of listings, the condition of items, the identity or trustworthiness of sellers, or the legality of any listed item.

NorthRun is not responsible for:

• Items that are misrepresented, defective, damaged, counterfeit, or different from what was advertised.
• Seller fraud, non-delivery, or disputes between buyers and sellers.
• The accuracy or completeness of any listing description, photo, or price.
• Any loss arising from a Marketplace transaction, whether or not NorthRun facilitated delivery of the item.

Users transact on the Marketplace at their own risk. We encourage buyers to review seller ratings and communicate through the in-app messaging system prior to purchase. Disputes may be reported to support@northrun.ca; however, NorthRun's ability to resolve Marketplace disputes is limited and we cannot guarantee any outcome.

Prohibited Items

The following items may NOT be transported or listed on the NorthRun platform under any circumstances. Violations may result in immediate account termination and referral to law enforcement authorities.

Absolutely Prohibited — Zero Tolerance

These items are illegal to transport through NorthRun under applicable Canadian law. Attempting to ship any of these items is a criminal offence:

• Controlled substances — including cocaine, MDMA, methamphetamine, opioids (unless you are a licensed pharmacy or patient with documented prescription), and all Schedule I–IV substances under the Controlled Drugs and Substances Act (SC 1996, c 19)
• Cannabis and cannabis products — may only be transported by federally or provincially licensed cannabis retailers with proper documentation. Personal possession limits (30g of dried cannabis) do not authorize third-party delivery through NorthRun.
• Firearms, prohibited weapons, and ammunition — including restricted and prohibited firearms under the Firearms Act (SC 1995, c 39). NorthRun drivers are not licensed carriers under the Firearms Act.
• Explosives, detonators, and flammable materials — Class 1 and 3 dangerous goods under Transport Canada's Transportation of Dangerous Goods Act (SC 1992, c 34)
• Human remains, organs, or biological specimens
• Counterfeit currency or fraudulent documents — an offence under the Criminal Code of Canada (RSC 1985, c C-46)
• Stolen property or goods subject to export/import controls under Canada Border Services Agency regulations
• Child sexual abuse material — an offence under Criminal Code s. 163.1
• Live animals — regulated under Alberta's Animal Protection Act (RSA 2000, c A-41.1); live animal transport requires specialized carriers

Restricted Items — Allowed Only With Prior Disclosure

These items may be transported only when explicitly disclosed to the driver before booking, and with the driver's informed written consent in the app:

• Prescription medications — sender must be the named patient; driver must be notified the package contains medication; no commercial pharmaceutical redistribution
• Alcohol — personal-use quantities only; commercial delivery of liquor requires a licence under the Gaming, Liquor and Cannabis Act (RSA 2000, c G-1); NorthRun drivers are not licensed liquor agents
• Sharp objects, tools, and knives — must be packaged in hard, puncture-resistant containers; driver must be informed in advance
• Perishable food requiring refrigeration — sender and driver must agree on handling requirements; liability for spoilage rests with sender; driver must confirm refrigeration capability
• High-value items exceeding $500 declared value — must be declared at booking; NorthRun escrow does not constitute insurance; driver must explicitly accept; independent insurance is strongly recommended

User Assumption of Risk

By using the NorthRun Platform — whether as a sender of goods, a rideshare passenger, a driver, a seller, or a buyer — you expressly acknowledge and accept the following:

• NorthRun is not a licensed transportation company. We do not hold a commercial carrier license, taxi license, or charter transportation permit. Rideshare trips facilitated through NorthRun involve private individuals sharing rides in personal vehicles. These arrangements are not regulated commercial transportation services.
• You assume all risk associated with sharing a vehicle with, or entrusting your property to, another user.
• NorthRun performs background and identity checks on drivers as a risk-reduction measure, but these checks do not guarantee the character, competence, or safety of any user.
• You are responsible for your own safety. NorthRun strongly recommends reviewing driver profiles, ratings, and vehicle information before booking, and exercising personal judgment at all times.
• NorthRun shall not be liable for any injury, accident, theft, loss, or damage to person or property arising from a rideshare trip or delivery service arranged through the Platform.

Delivery & Damaged Goods

Drivers and couriers are responsible for handling items with reasonable care. However, NorthRun is not liable for items that are lost, stolen, damaged, delayed, or otherwise affected during transport. Any claim for damaged or lost goods must be made between the sender and the driver directly.

NorthRun may, at its discretion, facilitate a dispute process to help resolve delivery issues, but does not guarantee any specific outcome. We recommend:

• Photographing items before handing them to a driver.
• Using appropriate packaging for fragile or valuable items.
• Declaring item value accurately at the time of booking.
• Obtaining independent insurance for high-value items.

NorthRun does not offer cargo insurance and does not act as an insurer or guarantor of any delivery.

Identity Verification Disclaimer

NorthRun uses a third-party identity verification service to verify government-issued identification documents provided by drivers and couriers. While we make reasonable efforts to confirm identity, NorthRun:

• Does not guarantee the accuracy, completeness, or authenticity of any verification result.
• Cannot confirm that a user is who they claim to be with absolute certainty.
• Is not responsible for false or fraudulent identity submissions made to the verification service.
• Does not store raw copies of government ID documents — these are processed and retained solely by our verification partner in accordance with their policies.

Identity verification is a risk-reduction tool, not a guarantee of user trustworthiness or safety. Users are advised to take additional personal precautions when interacting with other users on the Platform.

No Warranty

The Platform is provided on an "as is" and "as available" basis without any warranty of any kind, express or implied. To the fullest extent permitted by law, NorthRun expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Any warranty regarding the accuracy, reliability, timeliness, or completeness of any content, listings, or information on the Platform.

NorthRun does not warrant that any driver, courier, or seller will fulfill their obligations, that any delivery will arrive on time or undamaged, or that any transaction will be completed successfully.

Limitation of Liability

NorthRun is a technology platform. To the maximum extent permitted by applicable law, NorthRun shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, personal injury, or property damage, arising out of or related to your use of or inability to use the Platform, or services provided by drivers, couriers, or sellers through the Platform.

NorthRun's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of (a) the total amount you paid to NorthRun in the 30 days preceding the event giving rise to the claim, or (b) CAD $100.00.

Dispute Resolution & Arbitration

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any services provided through the Platform, you and NorthRun agree to first attempt to resolve the dispute informally by contacting legal@northrun.ca. NorthRun will use reasonable efforts to respond within 15 business days.

If informal resolution fails, any unresolved dispute shall be submitted to binding arbitration administered by the ADR Institute of Canada (ADRIC) in accordance with its rules, with proceedings conducted in Fort McMurray, Alberta, or virtually at the arbitrator's discretion. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

Class action waiver: To the extent permitted by law, you agree that any dispute shall be resolved on an individual basis and you waive any right to participate in a class action lawsuit or class-wide arbitration against NorthRun.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in Alberta where necessary to prevent irreparable harm.

Governing Law: These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Privacy Policy

NorthRun is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

This Privacy Policy describes what information we collect, how we use it, and your rights regarding your data.

Data We Collect

Information You Provide

• Account information: name, email, phone number, date of birth
• Profile information: photo, bio, vehicle details (for drivers)
• Identity verification documents (government-issued ID — processed by our verification partner, not stored by NorthRun)
• Payment information (processed and stored by Stripe; NorthRun never stores raw card numbers)
• Order and trip details: addresses, item descriptions, photos
• Communications: in-app chat messages, support tickets

Information Collected Automatically

• GPS location during active trips (with your permission)
• Device information and IP address
• App usage data and session information
• Push notification interaction data

How We Use Your Information

• To operate and improve the Platform
• To facilitate connections between users, drivers, and couriers
• To process payments and prevent fraud
• To send service notifications (order updates, safety alerts)
• To respond to disputes and enforce these Terms
• To comply with legal obligations

Cookies & Tracking

The NorthRun website and app use cookies and similar technologies to improve your experience, maintain sessions, and analyze platform usage. You can control cookie preferences in your browser settings. Disabling cookies may affect certain Platform features.

Your Rights

Under PIPEDA and PIPA, you have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at privacy@northrun.ca. We will respond within 30 days.

Contact Us

For questions about these Terms or our Privacy Policy:

• Email: legal@northrun.ca
• Privacy: privacy@northrun.ca
• Safety: safety@northrun.ca
• Address: NorthRun Technologies Inc., Fort McMurray, Alberta, Canada